As our Company’s standard policy, we require 50% down payment for every order before we start production. This will also serve as customer’s order confirmation from where our committed turnaround time henceforth commences.
Further, since we do not stock more than enough materials in our production area because most of our orders are customized, our production department will only purchase the materials after confirmation of down payment. In this case, our Finance Department is strict therefore in requiring customers for their down payment prior to commencing production operation. This is to prevent our company from shouldering the cost of materials should for some reason the customer cancels his order.The balance of 50% must be paid right before shipment of ordered quantity.
We advise that when shipping returned product, customers should choose the same courier as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Also the commercial value on the shipping documents when we shipped the goods to you should also be used in the invoices of returned shipment.
We accept payment thru pay pal using credit card or cash deposit.
RETURN AND EXCHANGE POLICY
We do not cover shipping charges for items that are returned due to “buyer remorse.”
Returns will not be accepted after 30 days from the shipping date.
Once Shirts have been customized it CANNOT be returned or exchange except for defects in workmanship. Please review your order carefully for punctuation and personalization details.
NON –RETURNABLE ITEMS:
- Garments that have been worn
- Laundered or altered
- Promo Or Sale Items
Our turnaround time is 3 to 6 weeks depending on volume and season.
For rush orders please contact us at 323-201-2885 for confirmation or acceptance of your order.
RETURNS AND EXCHANGE
All returns/Exchanges MUST be called in for obtaining RA (Return Authorization) from WAGADOO; all returns/exchanges are subject to inspection before credit is issued, no credit will be given for washed or used garments. Special cut, discontinued or decorated (embroidered or screen printed) items can not be returned nor exchanged. All returns must be made within 20 days after where items received. All sales are final after 20 days. Credit will be issued within 2 billing cycles (usually around 20 business days). Credit does not cover shipping cost and it is the customer responsibility to ship items back to our facility.
Any damaged item should be called in immediately to our Customer Service Representative and we will either replace the item or call it back and ship another one. Damaged orders must be called in within 15 days from the day it was received.
ORDER CHANGES AND CANCELLATIONS
Any modification or cancellation must be made and acknowledged by a sales representative; since we process orders promptly we can take changes and modifications in the same day the order was received; once orders are in process they can’t be changed or modified.
Orders waiting for approval can be cancelled with 8% fee (excluding artwork, or setup charges) within 90 days.
PRIVACY AND POLICY
We respect your privacy and do not sell, rent or loan any information regarding our clients to any third party. We use this information for processing orders, and statistics to improve the web site for our clients.
WASH CARE INSTRUCTIONS
All fabrics are tested on the following washing instructions:
Machine quick wash cold, Wash separately/Singly, Use, mild soap then remove immediately. Do not allow to lay on itself when wet, Do not bleach, Tumble dry low, Cool iron & Do not dry clean.
All Jerseys with Screen Printed numbers and letters can notbe ironed directly to the print.